Wolters Kluwer Account Terms of Use

17th July 2018 (last updated)

Welcome to the Wolters Kluwer Identity service (the “Service”). The following Terms of Use apply when you view or use the Service via our website located at https://login.wolterskluwer.eu/selfservice/ or by accessing the Service through one of the Wolters Kluwer applications. Please review the following terms carefully.


Your use of the Service is subject to these Terms of Use. By using the Service, you will be deemed to have accepted and agreed to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Service. You can determine when we last changed these Terms of Use by referring to the 'LAST UPDATED' statement above. Your use of the Service following changes to these Terms of Use will constitute your acceptance of those changes. If you do not agree to these Terms of Use, please refrain from using the Service.


Wolters Kluwer (the “Company”) respects the privacy of its Service users. Wolters Kluwer is made up of different legal entities. The privacy notice is issued on behalf of Wolters Kluwer Group so when we mention “Wolters Kluwer”, “we”, “us” or “our”, we are referring to the relevant company in the Wolters Kluwer Group responsible for processing your data: (1) Wolters Kluwer (UK) Limited, a company incorporated in England & Wales OR Wolters Kluwer (Ireland) Limited, a company incorporated in Ireland, being the Controller(s) of Customer Account Data (as set out in paragraph 2) of the Privacy Notice (found here: https://www.wolterskluwer.co.uk/privacy-policy) which explains how we collect, use, and process your personal data through your use of this Service and our other website(s) (including any data you may provide through this and our other website(s) when you contact us, complete a form, sign up to our newsletter, purchase a product or service, open an account, provide feedback or take part in a competition), the associated mobile and desktop applications, and other interactions (for example customer enquiries) you may have with us from time to time. If you do not agree with the information provided in the Privacy Notice, do not access or use this Service, our products and/or services, website(s) and any other aspect of our business.


You are responsible for all access to the Service using your Internet connection, even if the access is by another person. We reserve the right to restrict your access to the Service or part of it. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including where you breach any of these Terms of Use).

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us https://www.cch.co.uk/softwaresupport/2015/Help/contact_us.asp.


We will use reasonable efforts to ensure that the Service is available at all times. However, we cannot guarantee that the Service or any individual function or feature of the Service will always be available and/or error free. In particular, the Service may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Service. We reserve the right to withdraw or amend the Service we provide without notice. We will not be liable if for any reason our Service is unavailable at any time or for any period. The Service is provided free of charge, made available to you as a customer of the Company and is provided on an 'as is' basis.


Communications made through the Service’s e-mail and messaging system, will not constitute legal notice to the Company or any of its officers, employees, agents or representatives in any situation where notice to the Company is required by contract or any law or regulation.


The Service is intended to provide a single source of login to the Company’s other online services which you purchase from time to time. Additionally, the Service facilitates Company communication to you and/or other users. Accordingly (and notwithstanding any conflicting provisions in our agreements with you, over which these Terms of Use shall prevail), you (a) agree to receive communications about your contracted services from the Company in an electronic form via the email address you have submitted; and (b) agree that all Terms of Use, agreements, notices, disclosures, and other communications that the Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing.


This service allows you to create and manage a Wolters Kluwer ID account. The account is necessary to access the Company systems and application.


If you are a user who signs up for the Service, will create a personalized account which includes a unique username and a password to access the Service and to receive service messages from the Company. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not accept liability or be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.


Your permission to use the Service is personal to you and non-transferable, and you may not use the Service for commercial purposes. Your use of the Service is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not: I) use the Service for any fraudulent or unlawful purpose; II) use the Service to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity; III) impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Service; or express or imply that we endorse any statement you make; IV) interfere with or disrupt the operation of the Service or the servers or networks used to make the Service available; or violate any requirements, procedures, policies or regulations of such networks; V) transmit or otherwise make available in connection with the Service any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment; VI) reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Service; VII) modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Service.; VIII) remove any copyright, trade mark or other proprietary rights notice from the Service or materials originating from the Service; IX) frame or mirror any part of the Service without our express prior written consent; X) create a database by systematically downloading and storing Service content; XI) use any manual or automatic device in any way to gather Service content or reproduce or circumvent the navigational structure or presentation of the Service without our express prior written consent; XII) make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure; XIII) bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data; or XIV) publish or link to malicious content intended to damage or disrupt another user’s browser or computer.

You acknowledge that the intellectual property rights (including any trademarks) in the Service and all of the text, pictures, videos and other content (“Materials”) made available on it are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Where the Service contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.




To the maximum extent permitted by law, we, other members of our group of companies and third parties connected to us expressly exclude: I) all conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use; and II) any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use, inability to use or results from the use of the Service, any website linked to it and any Materials posted on it. We, other members of our group of companies and third parties connected to us shall not be liable to you for any: I) loss of contracts, loss of profits, loss or reduction of goodwill, loss of opportunity, loss of revenue and/or anticipated savings, loss of business opportunity, punitive damages or losses suffered by any third parties irrespective of whether or not such loss is direct, indirect, special or consequential; II) indirect, consequential or special loss whether or not we were aware of circumstances giving rise to such loss; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for: I) death or personal injury resulting from our negligence or that of our employees or agents; and II) fraud or fraudulent misrepresentation.


These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Service. If we terminate your access to the Service you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Service.


These Terms of Use will be governed by and construed in accordance with the laws of England, and the courts of England will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.